An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...

Developing a citizen-centered model in the Iranian public sector with a new public service approach

Purpose: Citizen-centered government agencies are a prototype of new public service approach which, in effect, calls for citizenship orientation of state-owned agencies. This study aimes at developing a citizen-centered model in the Iranian public sector with a new public service approach.  Methodology: To realize this purpose, the main themes of the main subject of the study were identified u...

متن کامل

the effect of using model essays on the develpment of writing proficiency of iranina pre-intermediate efl learners

abstract the present study was conducted to investigate the effect of using model essays on the development of writing proficiency of iranian pre-intermediate efl learners. to fulfill the purpose of the study, 55 pre- intermediate learners of parsa language institute were chosen by means of administering proficiency test. based on the results of the pretest, two matched groups, one as the expe...

the effect of genre-based teaching on reading comprehension of literary texts

تحقیق حاضر به بررسی کاربرد روش ژانر-محور را در محیط آموزش زبان عمومی می پردازد.روش ژانر-محور به زبان آموزان کمک میکند که در زمینه خوانش پیشرفت کنند. بعضی از محققین معتقد اند که روش تدریس ژانر-محور به تدریج به زبان آموزان کمک می کند تا در درک ژانر های مختلف مهارت یابند (هایلند 2004).همچنین امروزه توجه روز افزونی به اهمیت استفاده از ادبیات در برنامه آموزشی زبان انگلیسی (esl/efl ) شده است. زمانی ک...

15 صفحه اول

the role of task-based techniques on the acquisition of english language structures by the intermediate efl students

this study examines the effetivenss of task-based activities in helping students learn english language structures for a better communication. initially, a michigan test was administered to the two groups of 52 students majoring in english at the allameh ghotb -e- ravandi university to ensure their homogeneity. the students scores on the grammar part of this test were also regarded as their pre...

15 صفحه اول

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Open Journal of Social Sciences

سال: 2019

ISSN: 2327-5952,2327-5960

DOI: 10.4236/jss.2019.74019